If you have a complaint:
- Email customerservices@expatexplore.com with “Complaint” in the subject heading.
- Provide as much information as possible for the investigation process to take place.
- If your complaint is not resolved satisfactorily, you may escalate it to ABTA, the government-approved Alternative Dispute Resolution (ADR) service.
To file a dispute with ABTA, please visit:
https://www.abta.com/help-and-complaints/customer-support/resolving-disputes#