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Knowledgebase
Before You Book
11
How do I make a booking?
What's included in my tour price?
Are young children allowed on tour?
Do you offer a discount for returning customers?
How do I claim my Return Traveller Discount?
View all 11
Prepare For Your Tour
8
When do I need to provide my Important Passenger Information?
Stay connected with an eSim!
Can I bring extra luggage on the coach?
Are transfers included in the tour price?
If I wish to stay longer in the start or end destination, will Expat Explore assist with pre-/post-tour accommodation?
View all 8
On Tour
8
Can I request a private room?
Is there WiFi on the coach?
Who will be my tour leader?
Can you cater for my dietary requirements?
Is there a toilet on the coach?
View all 8
Visas & Passports
5
What is a visa and do I need one?
How can I get the documents I need to apply for my visa?
What happens if my visa gets rejected?
What is ETIAS, and do I need it to travel?
What is the UK ETA, and do I need it to travel?
Payments
5
Is my deposit refundable?
When and how can I make payment for my tour?
Can I pay for my tour in instalments, or does it need to be paid in full upfront?
When is the final payment for my tour due?
What payment options do you offer?
Money and Currency
3
How much spending money do I need for my trip?
What currency do I use to pay for optional excursions?
Do I need to exchange money before my tour?
Optional Excursions
2
Can I book optional excursions during the tour, or do I need to decide in advance?
What currency do I use to pay for Optional excursions?
Travel Insurance
3
Is travel insurance compulsory?
When should I purchase my travel insurance?
What should my travel insurance cover?
Changing or Cancelling Your Tour
2
How do I change my tour or tour date?
How do I cancel my tour?
Post-Tour Information
2
How can I keep in touch with fellow travellers after my tour?
How do I claim my Return Traveller Discount?
Connect With Us
4
How can I get in touch with Expat Explore?
How can I stay connected with Expat Explore on social media?
How do I schedule a callback?
Complaint Resolution